AeroHaven Terms of Use
Effective Date: March 18, 2026
Operator: BK Chambers LLC (“AeroHaven,” “we,” “us,” “our”)
These Terms of Use (“Terms”) govern your access to and use of the AeroHaven website, forms, communications, deal rooms, and related services (collectively, the “Services”). By using the Services, registering, requesting introductions, uploading documents, or paying any fees, you agree to these Terms and our Privacy Notice.
If you do not agree, do not use the Services.
1) What AeroHaven is (and is not)
AeroHaven is an introducer and administrative workflow platform that helps connect flight schools, aircraft owners, pilots/CFIs, and related parties for potential arrangements involving aircraft use and pilot services.
AeroHaven is not an aircraft operator, air carrier, charter operator, dispatcher, flight school, maintenance provider, insurance producer, or law firm. AeroHaven does not operate aircraft, dispatch flights, provide flight instruction, determine operational control, certify airworthiness, provide insurance advice, or provide legal advice.
All aircraft operations, training, compensation, scheduling/dispatch, maintenance decisions, airworthiness determinations, insurance coverage, regulatory compliance, and operational control remain the responsibility of the parties to each arrangement (e.g., owner ↔ school, owner ↔ pilot, school ↔ pilot). If you purchase AeroHaven Aircraft Management services, those services are administrative/coordination support only and do not transfer operational control or legal responsibility to AeroHaven unless expressly stated in a separate written management agreement signed by AeroHaven and the owner.
2) Eligibility and authority
You must be at least 18 years old to use the Services. If you use the Services on behalf of an organization, you represent you have authority to bind that organization to these Terms.
You agree that all information you submit is accurate and you will update it if it materially changes.
3) Privacy and your data
Your use of the Services is also governed by our Privacy Notice. You understand that the Services involve controlled introductions and document exchange, and that AeroHaven may share your information with counterparties as described in the Privacy Notice and these Terms.
4) Controlled introductions, anonymity, and anti-bypass
To reduce circumvention and protect users, AeroHaven may keep identifying details private until milestone steps occur. Identifying details may include (without limitation) personal contact information, tail number, exact location, logbook excerpts, and other details that could enable a party to bypass the platform.
You agree not to attempt to bypass the platform or obtain hidden identifying information by any means (including scraping, reverse lookup, registry searches intended to identify a listing, or requesting others to do so).
AeroHaven may decline to introduce parties, remove listings, or suspend access for any reason, including suspected circumvention, safety concerns, or policy violations.
5) Deal Rooms and document exchange
AeroHaven may provide “deal rooms” using third-party tools (e.g., DocSend) to facilitate document exchange and checklist workflows. You are responsible for what you upload and share, and for verifying the accuracy and completeness of any documents you receive from others.
AeroHaven does not guarantee the authenticity, accuracy, completeness, or legal sufficiency of any documents exchanged between users, and does not verify airworthiness, insurance sufficiency, or compliance.
6) Prohibited use: no air transportation / no charter brokering
AeroHaven does not arrange, sell, market, broker, or provide air transportation. You may not use the Services to offer, request, package, or sell passenger travel/charter services through AeroHaven.
Pilot introductions through AeroHaven are limited to pilot services for owner-controlled aircraft such as instruction/CFI services, contract pilot services performed directly for an owner/lessee, and ferry/repositioning as applicable—not selling transportation to the public. If AeroHaven believes a request resembles charter, transportation brokering, or an illegal charter structure, AeroHaven may decline the request and/or terminate access.
7) Fees and pricing (Founding)
Fees may be displayed on the site, in checkout links, and/or in written communications. Current Founding pricing (subject to change for new users/future periods):
A) Flight Schools
Intro Request: Free
Deal Activation (one-time): $249
Active Aircraft (monthly): $129 per active aircraft
B) Aircraft Owners (optional services)
Owner Essentials (monthly): $199 per aircraft
Owner Concierge (monthly): $799 per aircraft
C) Owner ↔ Pilot (aircraft access / leasing connection)
Owner↔Pilot Connection Fee: $25 per connection, paid by the owner, charged only after the owner opts in to an introduction and before AeroHaven unlocks identifying details.
D) Owner ↔ Pilot (pilot services introductions; owner-controlled aircraft only)
If an owner requests an introduction to a pilot/CFI for pilot services on an owner-controlled aircraft, AeroHaven may charge an introduction fee after the pilot opts in to the introduction and before AeroHaven unlocks identifying details:
Instruction / CFI services: $49 per intro
Ferry / repositioning: $99 per intro
Contract pilot services (owner-controlled aircraft): $149 per intro
Complex / multi / turbine assignments: $249+ (quoted as needed)
Important: These are AeroHaven introduction/administrative fees only. AeroHaven does not collect or process flight-operation payments between users.
8) Billing timing, Go-Live, and “Active Aircraft”
A) Go-Live (schools/owners)
“Go-Live” means both parties confirm they are proceeding and have met their own requirements (including their agreement and required insurance). Go-Live may be confirmed by email or another method AeroHaven specifies.
B) Active Aircraft billing start
Active Aircraft billing begins on the 1st day of the month following Go-Live confirmation, unless otherwise stated in writing.
C) Subscriptions
Subscriptions renew monthly unless canceled. Unless otherwise stated, cancellations become effective at the end of the current paid billing period. No proration or partial-month refunds are provided unless AeroHaven explicitly agrees in writing.
9) No refunds; credits
A) General no-refund policy
Except where AeroHaven explicitly states otherwise in writing, all fees are non-refundable.
B) School Deal Activation credit (12 months)
Deal Activation is non-refundable once AeroHaven has delivered the introduction and opened the deal room (or otherwise delivered activation services). If a match does not proceed to Go-Live, the Deal Activation becomes a credit toward a future Deal Activation valid for 12 months.
Credits:
have no cash value,
are non-transferable,
cannot be redeemed for cash,
may be revoked for fraud/abuse,
and may be subject to limitations described on the site.
C) Owner↔Pilot fees
Owner↔Pilot Connection Fees and Pilot Services Intro Fees are non-refundable once AeroHaven has unlocked identifying details and/or delivered the introduction.
10) Aircraft Management services: scope and limits
AeroHaven may offer optional aircraft management services (“Owner Essentials” and “Owner Concierge”). These services are administrative and coordination support intended to reduce the owner’s time burden (e.g., document organization, follow-ups, reminders, and coordination with the owner’s chosen providers).
Unless explicitly stated in a separate written management agreement signed by AeroHaven and the owner, Aircraft Management services do not:
transfer operational control to AeroHaven,
make AeroHaven responsible for airworthiness,
make AeroHaven responsible for regulatory compliance,
make AeroHaven responsible for maintenance performance or sign-offs,
make AeroHaven responsible for insurance sufficiency or insurance advice,
make AeroHaven a dispatcher/operator,
or make AeroHaven a party to the owner’s agreements with schools/pilots.
The owner and operating parties remain responsible for all operational decisions, compliance, maintenance, airworthiness determinations, insurance, and payment arrangements.
11) Attestations (recommended) and user responsibilities
You may be required to confirm/attest (by checkbox, email reply, or similar) that:
arrangements are not charter/air transportation through AeroHaven,
pilot services are for an owner/lessee’s owner-controlled aircraft,
you have appropriate authority/qualifications,
you will comply with applicable rules and your own insurance requirements.
You are solely responsible for:
compliance with applicable laws and regulations,
operational control (as applicable),
pilot qualification and authorization,
insurance coverage and endorsements,
maintenance, inspections, and recordkeeping,
and all payments and disputes between counterparties.
12) Non-circumvention (fee protection)
If AeroHaven introduces parties (including via shortlist, match ID, deal room, or direct intro) and introduced parties (or their affiliates) proceed with a relationship outside the platform without paying applicable AeroHaven fees, you agree AeroHaven is entitled to liquidated damages as a reasonable estimate of losses:
A) School ↔ Owner relationships
The greater of:
$1,500 per aircraft introduced, or
12 months of Active Aircraft fees per aircraft (currently $129 × 12).
B) Owner ↔ Pilot aircraft access/leasing connections
The greater of:
$250 per introduced relationship, or
10× the Owner↔Pilot Connection Fee that would have applied.
C) Owner ↔ Pilot pilot-services engagements
The greater of:
$750 per introduced relationship, or
5× the applicable Pilot Services Intro Fee that would have applied.
Amounts are due within 15 days of the earliest of: (a) signing an agreement, (b) commencing operations/work, or (c) exchanging consideration related to that relationship.
You agree these amounts are reasonable given the difficulty of measuring lost platform value and lost fees.
13) Payments and chargebacks
Payments may be processed by third-party payment processors (e.g., Stripe). AeroHaven does not store full card numbers.
You agree not to initiate chargebacks for delivered Services. Unwarranted chargebacks may result in termination and collection efforts.
14) Acceptable use
You agree not to:
misrepresent identity, aircraft, qualifications, insurance, or documents,
violate laws or regulations,
attempt to obtain hidden identifying info or bypass AeroHaven’s process,
harass, threaten, or discriminate against other users,
upload malicious files or code,
use the Services for unlawful activity.
AeroHaven may suspend or terminate access at its discretion.
15) Disclaimers; “as-is”
The Services are provided “AS IS” and “AS AVAILABLE.” AeroHaven makes no warranties that:
matches will occur,
any arrangement will be safe, lawful, profitable, or successful,
or user-provided information is accurate or complete.
16) Limitation of liability
To the maximum extent permitted by law, AeroHaven is not liable for indirect, incidental, consequential, special, or punitive damages (including loss of profits, loss of use, injury, or property damage) arising from:
your use of the Services, or
any relationship or arrangement between users.
AeroHaven’s total liability for any claim will not exceed the amount you paid AeroHaven in the three (3) months preceding the event giving rise to the claim.
17) Indemnification
You agree to defend, indemnify, and hold harmless BK Chambers LLC and its owners, contractors, and affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your arrangements, your content, or your violation of these Terms or law.
18) Disputes; governing law; venue
These Terms are governed by Texas law. Before filing a claim, you agree to attempt good-faith informal resolution by contacting us.
Any dispute will be brought in the state or federal courts located in Fort Worth, Texas, and you consent to jurisdiction there.
19) Changes to these Terms
We may update these Terms from time to time. The Effective Date reflects the current version. Continued use of the Services after changes constitutes acceptance.
20) Contact
BK Chambers LLC (AeroHaven)
Email: blake@aerohavenregistry.com